Overworked and understaffed impacts your brand

Your business’s brand is more than just the product you sell or the aesthetics of your restaurant. Your company’s brand is shaped by every interaction that your customers have with your people. Forward-facing businesses like the restaurant and hospitality industry focus on both people and product.  Most companies create standards and expectations that emphasize putting […]

5 ways to protect against ‘chargebacks’ due to credit card fraud

Customer and merchant alike battle credit card fraud. The consumer can try to recoup his or her money after detecting a fraudulent or errant transaction. The business owner, though, can take steps before the transaction occurs to ensure that he won’t face a chargeback from a disputed transaction. A chargeback occurs when a customer makes […]